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CAPA TV | September 27, 2020

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Innovation Driving The Entire Aviation Ecosystem – FSC Vs LCCs Lessons To Be Learned From Both Models

  • On October 3, 2019

Technology within the aviation sector continues to evolve and develop leading to improved passenger experience, increased revenues and enhanced service. There are a range of tools available now which could assist in these areas from customer focused platforms; artificial intelligence; digital technology; and many more.

These solutions are designed to enable an airline to increase their revenue, evolve their retailing strategies, and increase customer satisfaction.

  • What do airlines need to do to evolve into proper travel retailers?
  • What can full service carriers learn from LCCs who excel in this arena?
  • What other/newer distribution technologies are required to enable further airline growth? 
  • What technology is set to shape the way the future traveller interacts with airlines and airports?
  • How will travel retail evolve after basic merchandising? 

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