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CAPA TV | October 28, 2020

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Innovation Driving The Entire Aviation Ecosystem And Improving Passenger Experience

  • On August 12, 2019

Technology within the aviation sector continues to evolve and develop whether it be to access new travellers, improve passenger experience, or enhance customer service. 
There are a range of tools available now which could assist in these areas from Customer Focused Platforms; Artificial Intelligence; Digital technology; and many more. 
These solutions are designed to enable an airline to increase their revenue, evolve their retailing strategies, and increase customer satisfaction.

  • What do airlines need to do to evolve into proper travel retailers?
  • What can they learn from other travel suppliers who excel in this arena?
  • What other/newer distribution technologies are required to enable further airline growth? 
  • What technology is set to shape the way the future traveller interacts with airlines and airports?
  • How will travel retail evolve after basic merchandising? 
  • What technology is driving customer behaviours?
  • What Inflight Connectivity means to airlines looking to digitalise and how it impacts travel retail and purchasing behavior if passengers are connected whilst in the air?

Moderator: Skyscanner, Vice President Commercial, Hugh Aitken

  • Inmarsat Aviation, Vice President for Asia Pacific, Chris Rogerson 
  • SITARegional Director, North Asia & Pacific, Jay Youlten
  • Western Sydney Airport, Chief Information Officer, Tom McCormack 

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